Customer Service Hours

You are welcome to order 24 hours a day on our website. At this time we only accept correspondence via email or regular mail.  Every effort is made to respond in a timely manner.   

 

Add-ons & Adjustments

If you need assistance with an order that has been submitted on our website - such as an address correction - please email us immediately. 

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Return Policy

We want to do everything possible to make your return process smooth and easy. Our guarantee to you is that if you wish to return products you may send them back to us postmarked within 14 days from the invoice date.  Please do not return products that do not meet the following return criteria, as we will not be able to issue refunds for non-qualifying items and cannot return the items to you: 

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Policy Restrictions

• All shipping charges become the sole responsibility of the customer, unless it is the error of w r e n & n e s t, llc.  Any refused or non-deliverable packages will be cancelled upon receipt and will be subject to a return-shipping fee by the carrier and this fee will be deducted from the refund amount for the products. Original shipping is non-refundable.

• We are not able to honor requests for product exchanges and store credits.

• Returned items must be in their original, undamaged packaging, and refunds will be issued only for the unused portion of the product returned.

• We do not accept returns of opened body or wellness products. The tamper evident safety seal must remain unbroken in order to qualify for a return.

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Please include a copy of your invoice in the return package, or a note with your name, address, and phone number. We would appreciate a short explanation (although not necessary) as to the reason for your return. Your feedback helps us to understand the needs and concerns of our valued customers and assists us in developing better products.  Qualifying returns are eligible for a refund to your credit card. Please let us know the last four digits and expiration date of the original credit card used for the purchase.  Returns may be shipped through USPS, UPS, or FedEx to the following address:

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   w r e n & n e s t, llc

   2827 Mable Couch Way

   Knoxville, Tennessee  37931

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If you have any additional questions or concerns please contact Customer Service at wrenandnest@gmail.com.  

 

Discrepancies & Shortages

If your order is received with any notable shortcomings, please contact customer service immediately.  All discrepancies, shortages, broken merchandise and any requests for returns must be made within 14 days of the issued invoice date. Any requests for compensation or remediation will not be accepted after 60 days of the invoice date.

 

Privacy

w r e n & n e s t, llc has instituted reasonable safeguards to help ensure that information collected is secure. We also take reasonable steps to ensure that third parties who work with us to make the Site (including the software, applications and services provided on the Site) available to you agree to protect personal information that they must access in order to serve you and to honor your preferences about contacts you receive.

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When you transmit your sensitive information (such as your credit card number) to or though the Site, your sensitive information is encrypted and protected with SSL, the current industry-standard encryption protocol. When you are on an SSL-protected page, a picture of a closed lock appears at the bottom or top of some web browsers. Another way to tell if you are on a secure page is to check the URL or address of the page. (Look in the address box or right-click on the page and select "Properties".) These secure SSL-encrypted pages have URLs that start with "https://" instead of "http://".

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Please understand, that it is possible for third parties to access information despite our efforts. Without limiting the terms of our Terms of Use and this Privacy Policy, you understand that we do not guarantee that your use of the Site and/or information provided by you will be private or secure and we are not responsible or liable to you for any lack of privacy or security you may experience. You are fully responsible for taking precautions and providing security measures best suited for your situation and intended use of the Site. You also understand that any information provided by you or collected by us or our agents in connection with your use of the Site will be used in the manner described in our Terms of Use. Please do not use the Site if you do not agree to the terms and conditions described in this Information Security section.

If you have any questions about security of the Site, please contact us here.

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We will never sacrifice our customers’ personal information for the purpose of extending marketing relationships with outside firms. We will never sell, trade or rent our mailing list or customer information. We make the decision to protect your privacy because that’s how we want to be treated. It’s just the right thing to do.

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With regard to your online privacy, we collect the following pieces of information:

• When you subscribe to any of our email communications or newsletters, your email address will be stored on a third party server. You may completely remove your name from this by unsubscribing at anytime.

• When you add items to your shopping cart, a “product identifier” cookie is placed on your computer to remember the items added to your cart, so when you come back at a later time they will still be there.

• We monitor our web logs by employing the use of “stat counters,” which assist us in determining possible page incompatibilities, dead links, the most useful pages to our customers, and to help us create richer content. We do not store information about YOU but rather we track information on the performance of our website, and the only identifiable information recorded is your computer’s IP address. This tool is solely used to help us improve the content of the site.

• w r e n & n e s t, llc uses cookies to collect information and enable specific technology solutions used to enhance our online advertising. This information is used to improve your online shopping experience and does not jeopardize your personal information such as name, address, or billing information.

  • This activity may be used to allow third parties to serve you our advertisements while visiting certain websites if you have visited our store in the past.

  • You can opt-out of these advertisements by visiting Google’s Ad Settings or visiting the Network Advertising Initiative opt-out page.

Our promise to you is that we will never sell, share, or trade your information. We do not sell your buying habits. Every bit of information you have given to us stays safely with us…period.

 

UNAUTHORIZED COPYING, REPRODUCTION, MODIFYING, REPUBLISHING, UPLOADING, DOWNLOADING, POSTING, TRANSMITTING, MAKING DERIVATIVE WORKS OF OR DUPLICATING ALL OR ANY PART OF THE SITES IS PROHIBITED.

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